A Secure App to Manage Your Health and Communicate With Your Doctor

Elation Passport is accessible on any device that has access to the internet with a web browser (like Internet Explorer or Google Chrome). This means any tablet, mobile phone, desktop, or laptop regardless of whether it is an Apple or Microsoft product are all compatible. However, please note that Elation Passport is not optimized for some older internet browsers, and as a result, may not render appropriately on those browsers. See which internet browsers Elation Passport is optimized for. The signup process currently requires you to have a valid email address and a mobile phone that can receive text messages for security purposes.

Your Elation Passport is a new solution that lets you keep in touch with your doctor’s office between visits, so that all of your visit takeaways, lab results, and recommended healthcare steps are captured in one place. You can also access your complete clinical information like allergies or medications for use as a reference and to share with your other clinical providers.

What Elation Passport means for you…

• You’ll still be able to contact your doctor’s office just like you always have.
• Notes from each visit will automatically be available to you online.
• You can securely message the office about results or non-urgent questions you may have – you don’t have to wait until the office opens to ask a question.
• You can have access to your allergies, current medications and other pertinent information that other clinicians would find helpful to facilitate your care, and can print or fax this information straight from your phone or computer.

Patients now have the ability to update their own email and password within the Passport app!

To update your email and password, click on your name in the upper right corner of the page and select Settings from the dropdown. Once on your settings page, you will see the option to “Change Email” and “Change Password” under the Login and Security section, as seen in the image below.

When you click “Change Email”, you will be prompted to enteryour new email address and “Submit Request”. Submitting will trigger a verification email to the new address where you will need to confirm your new login email. Once confirmed, you will be able to login with the new email address.

When you click “Change Password”, you will be prompted to enter your old password, then add a new password and retype it to confirm. Clicking “Update Password” will immediately update your password to the new information and give you a link back to the login page.

Simply put: Yes, we take security very seriously and as a government-certified electronic medical record system, we have put in place bank-grade security protocols and infrastructure to protect your health data and keep it confidential.

More details: Elation Passport uses role-based security with the most advanced information safeguards available. Encryption, password protection, the ability to track every viewer and other safeguards protect against unauthorized use of the exchange. Your information will not be shared with any third party. Only your medical provider or persons your medical provider gives access to to help facilitate your care will be able to access your confidential health data. We act on behalf of your medical provider to store their patients’ confidential health data and, through your medical provider, are legally bound to comply with the laws and regulations set by the US Department of Health and Human Services and the US Congress in maintaining health data confidential.

We use the same security protocols (256-bit SSL/TLS to encrypt the traffic flowing from our servers to your doctors office and AES-256 to encrypt the data on our servers) that your bank and other high-security online sites use to ensure that your medical information is never visible to unauthorized people. We also use very strict requirements for the passwords that all Elation users are required to adhere to. We are constantly evaluating our security protocols and regularly add additional measures to ensure the data stored in Elation Health is secure and protected.

You can log in to your Elation Passport by going to app.elationpassport.com and entering your email and password.

Elation Passport is available by invitation-only. You must receive an invitation from your doctor’s office. Once the office has invited you, the sign-up steps are the following:

• Look out for an email from your doctor’s office, sent to the email address that you shared with your doctor’s office.
• Follow the instructions in the email by clicking on the special link.
• A text message with your Passport Invitation Code will be sent to your mobile phone number that was shared with your doctor’s office. This is an extra security measure put in place before you can access your account.
• On the signup page, choose a password, enter your Passport Invitation Code and log in.

The Elation Invitation Code is used for privacy and security purposes as part of Elation 2-factor authentication for accessing a patient’s Elation Passport. You will receive your Elation Invitation Code via text message to your registered mobile phone when you click on the invitation email from your doctor.

Every time there is a new message from the office, you will automatically receive an email from Elation with the notification and a link to access the message in Elation Passport. If you’d rather receive a text message when a new message is available, adjust your notification preferences in Settings. Under “Set preferred contact method,” choose SMS Text Message.

New messages from the office display in your Timeline. The number of unread items in your Timeline is indicated on the “Timeline” tab in the main navigation, and also on the “New” tab inside Timeline. Clicking the “New” tab in Timeline will show you only your unread messages.

To reply to a letter from the office, open the letter and click in the “Reply” field in the “Responses” section at the bottom of the message.

1. To start a new message, click or tap the button at the bottom of the screen that says “New Message”: If you do not see this button, your provider has not enabled messaging on your account.

2. On the message screen that pops up, select the subject of your message:

3. Write your message in “Message” field, then when you’re finished, click or tap

4. Your sent message will immediately appear at the top of the Timeline:

No. Currently you can only reply to letters that the office has sent to your Passport.

Call the office or send a message via Passport to let the staff know that there is a discrepancy between the information in your Passport and information that you know is correct. The staff will be able to review your chart and make any needed changes.

Yes! You can use Elation Passport on a mobile phone or tablet that runs Mobile Safari, Chrome, Firefox, or Internet Explorer 9+.

Currently, Elation Passport is optimized for Safari, Chrome, Firefox, and Internet Explorer 9+.

You can print your clinical profile and any documents your doctor shared with you. You can also fax your clinical profile straight from your phone or computer – all you need is the other doctor’s fax number. This can quickly give the clinician taking care of you access to your drug allergies and important health information, especially in a situation like the emergency room.

The office may not have a correct email address on record for you. Please contact your doctor’s office so they can confirm that your email address was recorded correctly during registration. Your doctor’s office can then resend the invitation email. We also only send email alerts when there are new messages or visit summaries in your Elation Passport. To ensure that the email we send you ends up in your inbox, and isn’t mistakenly sent to the junk folder, please whitelist our email address, which is support@elationpassport.com. Learn how to whitelist an email address on AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini.

Reset your password here, or on the login screen for Elation Passport, click the link that says “Forgot password?”. Enter your email address and click “Submit Request” to have instructions emailed to you explaining how to reset your password.

Yes, you can add an attachment to a new passport message. (Please note that attachments can only be added to new messages and not replies.) To add an attachment:

1. Start a new message by clicking the button at the bottom of the screen that says “New Message”
2. Complete the “Subject” and “Message” fields
3. Scroll down to the bottom of the page and click the “Add attachment” button (which is on the right-hand side of the “Send” button) and select the relevant attachment.
4. Click “Send”.

Send Elation an email to support@elationpassport.com with your name, your doctor’s name, phone and city, state and we will send your doctor information about Elation Passport on your behalf. We will also contact you when your doctor has Passport available.

Each login session lasts until the user logs out or there have been two hours of inactivity. Two hours of inactivity will automatically log the user out of their account and they will be redirected to the login screen and be prompted to log in again. Please note, typing a message does not register as activity.

You can now use a single email to sign in to multiple Passport accounts! You can take the following steps if you would like to use a single email to sign in to multiple Passport accounts for different doctors you are seeing or different relatives you are caring for. There are two Scenarios described below with instructions relating to each:

Scenario 1: You have existing accounts they want to link together (example: You want to claim the account you already created for your daughter)

Here are the instructions you must follow first to claim your daughter’s account:

1. Sign in to your Patient Passport account
2. Click your name from the right hand corner anywhere in the Passport account
3. From the dropdown menu, click “Claim Account”
4. Enter the email address of your daughter’s account
5. Click Send
6. Follow the instructions in the email you received in your daughter’s email account to claim the account

Here are the instructions that would appear in the email we sent to your daughter’s email address:

1. Sign in to Patient Passport using the email and password of your daughter’s account
2. Click her name from the right hand corner anywhere in the Passport account
3. Click on “Access Request”
4. Choose to grant access by checking the box
5. If you are a delegate or legal representative, you may check the delegate box
6. Click “Share chart”
7. Log out of your daughter’s Passport account
8. Log in to your own Passport account again
9. Click your name from the right hand corner anywhere in the account- you will now see your name and your daughter’s name appear there and you have successfully claimed your daughter’s account

Please watch this video which will guide you through the steps

Scenario 2: You want to link a brand new account to an existing one

1. Have the doctor’s office send an invitation to you using the same email you use for your existing Passport account
2. Go to the invitation email you received and click the “Click here to claim your chart” button in the email
3. The Passport login screen will then open up- here is where you will sign in using the email and password for your existing account
4. After you sign in, you will see a box that asks you to enter your Date of Birth (or the Date of Birth that belongs to the person of the second account if you are linking to someone you are caring for)
5. If you are the legal representative for the second chart, you may also check off “I am the legal representative of this patient”
6. After entering the Date of Birth, a “Congrats” page will appear, click “Check it Out” to proceed
7. The second account is now linked to your first account!