The importance of having 24/7 customer support for your independent practice EHR

May 5, 2023

Leona Rajaee

Customer service is key for any business with any type of customer. As an independent physician, you are focused on providing the highest quality service, in the form of healthcare, to your customers – your patients. When you are depending on your electronic health record (EHR) for your independent practice, you also need to know you have 24/7 customer support available to you, so you can continue providing that quality care to your patients.

Why do you need that type of customer support for your independent practice EHR? You’ve implemented an EHR solution for various reasons, including:

Patient data management
Population health management
Patient communication
Patient access to health records
Coordination and collaboration with specialty providers

Overall, your independent practice EHR is a major means of delivering high-value care. Electronic records give you access to your patient’s medical history, visit notes, lab results, and medications. Your patient uses the EHR solution to ask you questions and clarify follow-up instructions, often after hours, and to view their own healthcare information.

Maintaining accurate data, ensuring accessibility, and supporting the interoperability functions of the EHR are working properly and consistently is vital for you and your patients. Your mission as an independent provider is to care for your patients and that requires ensuring that you have access to effective and efficient medical data at all times.

Your EHR is not just something you input visit notes into during the visit. It operates 24/7 for you and your patients and you need to be sure you have 24/7 customer support so that there are no interruptions, missing or compromised information, or issues with accessing medical records. You need consistent, complete, and accurate information to provide the quality healthcare services your patients need and deserve.

Elation Health has designed an EHR solution that is easy to use and requires very little training, which we provide. If you do have a problem, if something does go wrong, we have an in-house team ready to help. We give your independent practice extraordinary 24/7 support and your urgent request always gets a response in 30 minutes or less. Our professional team goes above and beyond in supporting your independent practice, so you can focus on caring for your patients.

At Elation, our philosophy is that solid, dependable technology can provide you the freedom to focus on your patients. Learn more about the best clinical EHR customer experience for your independent practice.

With 24/7 customer support for your independent practice, you and your patients can have confidence in the integrity of their data, the security of their medical records, and the ability to use the system at any point day or night. Many patients will have questions after hours and want to access the patient portal to send you a message. Making sure the system is there for them whenever they need it is important for your success and for their health outcomes.

The EHR is an integral part of quality healthcare delivery, transforming service quality and improving the ability to facilitate decisions regarding patient care. The confidence associated with a stable system that always makes available the accurate information you and your patients need, improves the quality of care you are able to provide them.

Set Your Independent Practice Up for Success with Elation EHR

Elation EHR provides a user experience that supports the patient-provider relationship, as it is purpose-built for the craft of medicine, not CPT codes. Request a demo to see how Elation EHR improves patient-provider communication and streamlines your workflows.